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Standard 3: Client-focused Provision of Service

Provides nursing services and works with others to provide health care services in the best interest of clients.

Indicators

Clinical Practice

Education

Administration

Research

1.

Communicates, collaborates and consults with clients and other members of the health care team (10) about the client’s care.

Communicates, collaborates and consults with nurses, students and others about education.

Communicates, collaborates, and consults with nurses and other members of the health care team about the provision of health services.

Communicates, collaborates and consults with nurses and others to plan, conduct and evaluate research.

2.

Coordinates client care in a way that facilitates continuity for the client.

Educates students and others about the nurse’s role in the coordination of client care.

Educates students and others about the nurse’s role in the coordination of client care.

Articulates and supports the translation of knowledge gained from research into policy and practice.

3.

Assigns (11) clients and client care activities to other members of the health care team to meet client care needs.

Educates nurses, students and others regarding assignment of clients and client care activities to meet client needs.

Develops policies that outline the responsibility and accountability for all involved in the appropriate assignment of clients and client care activities.

Guides and directs members of the research team as appropriate.

4.

Delegates appropriately to other members of the health care team.

Educates nurses, students and others regarding appropriate delegation of nursing activities to other members of the health care team.

Develops policies that provide direction for nurses on appropriate delegation of nursing activities to other members of the health care team.

Participates in changes that promote evidence-based nursing practice.

5.

Provides appropriate regulatory supervision of student activities.

Educates others about appropriate regulatory supervision.

Develops supporting policies for appropriate regulatory supervision.

Reports incompetent or impaired practice or unethical conduct to appropriate person or body.

6.

Instructs and guides other members of the health care team to meet client care needs.

Instructs, guides and directs educational staff and students to meet client care needs.

Guides, directs and seeks feedback from staff and others involved in the planning, delivery and evaluation of health care services as appropriate.

Understands and communicates the role of nursing in the health of clients.

7.

Participates in changes that improve client care and nursing practice.

Acts to implement changes that improve client care and educational practice.

Directs and participates in changes to improve client care and administrative practice.

Assists colleagues, students and others to learn about the influence of research on nursing practice and health care services.

8.

Reports incompetent or impaired practice or unethical conduct to appropriate person or body.

Reports incompetent or impaired practice or unethical conduct to appropriate person or body; educates nurses and students to recognize and report such practices.

Takes appropriate action in situations of incompetent or impaired practice or unethical conduct up to and including reporting to the regulatory body; guides others in reporting such practices.

 

9.

Understands and communicates the role of nursing in the health of clients.

Understands and communicates the role of nursing in the health of clients.

Understands and communicates the role of nursing in the health of clients.

 

10.

Assists clients to learn about the health care system and accessing appropriate health care services

Assists colleagues, students and others to learn about nursing practice and health care services.

Assists clients, colleagues, students, and others to learn about nursing practice and health care services.

 

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